Work Experience

Sr. UX Strategist | AT&T | Atlanta, GA | Jan 2021 - Present

• Collaborated with product management and engineering to define business outcomes, technical constraints, and user needs.

• Led end-to-end design efforts from problem definition, sketches, wireframes, interaction design, and final hand-off to engineering.

• Created design artifacts including design systems, personas, storyboards, and task flows.

• Provided thought leadership by developing a knowledge framework centered around design thinking within the organization.

Product Designer | Fannie Mae | Washington, DC | Aug 2020 - Jan 2021

• Designed, planned, and facilitated design thinking workshops with clients and users to evolve the practice.

• Leveraged research insights to create user personas, task flows, and user scenarios that informed design solutions. 

• Took new products from concept, wireframes, low and high-fidelity mock-ups to final hand-off for development.

• Helped create and manage our internal design system through evaluation research and component iteration.

UX Designer, Business Strategist | Kirkland Insurance | Baltimore, MD | Aug 2017- Aug 2020

• Implemented Design Thinking processes to identify customer needs, motivations, behaviors, and pain points.

• Increased conversion and retention ratios by implementing customer-centered business strategies. 

• Identified process and gaps and growth opportunities for the company. 

• Worked with stakeholders to design sales and service road maps for the business.

Instructional Designer, Teacher | Imagine Andrews | Clinton, MD | 2015-17

• Led the development and facilitation of the school’s first hybrid learning curriculum using the ADDIE instructional design model.

• Used qualitative and quantitative research methods to identify gaps in performance, address student needs, and modify the curriculum.

• Facilitated monthly workshops to advise staff on new and emerging instructional technologies, helping to create a culture of innovation within the school.